Privacy Policy

Last updated: June 8, 2025

At Elvix, we value your privacy. This policy describes how we collect, use and protect your personal information when you visit our website or shop with us. The policy applies to all users of www.elvix.se .

Changes to this policy

We may update the policy as necessary, for example in the event of changes in our operations or applicable legislation. The latest version is always available on our website. In the event of major changes, we will clearly announce this on the website.

What information do we collect?

  • Contact information : Name, email address, telephone number, delivery address.

  • Order information : Order number, selected products, payment method, shipping details.

  • Account information : If you create an account, your username and password are stored (encrypted).

  • Support cases : Messages you send to our customer service.

  • User data : IP address, browser type, device, page views (collected via cookies and analytics tools).

How we use the information

  • To process and deliver orders.

  • To communicate with you about your order.

  • To offer customer support.

  • To improve our website, services and advertising.

  • To comply with legal obligations and prevent fraud.

  • For marketing purposes (e.g. newsletters – only with your consent).

Legal basis for processing

We process your data on the following legal grounds:

  • Fulfillment of contracts

  • Consent

  • Legal obligation

  • Legitimate interest (e.g. for improved user experience)

Your rights under GDPR

You have the right to:

  • Access your personal data

  • Correct incorrect information

  • Be deleted (in some cases)

  • Restrict processing

  • Have your data transferred (data portability)

  • Object to certain processing

  • Withdraw consent at any time

To exercise your rights, contact us at support@elvix.se .

Third-party sharing

We only share your information with necessary service providers, such as:

  • Payment providers (Klarna, Stripe, etc.)

  • Shipping company (DHL, eCommerce etc.)

  • IT system providers (Shopify, analytics tools)

We never sell personal data to third parties.

Cookies and tracking

We use cookies to improve your experience, analyze traffic, and customize content. You can adjust cookie settings in your browser or via our cookie banner (if available).

More information can be found in our cookie policy (add if you have a separate page).

Contact

Do you have questions about our privacy policy or how we process your data?
Contact us at:
📧 support@elvix.se
📍 Elvix, Sweden